TERMS AND CONDITIONS

Payment Policy

We will provide a quote for your training and / or service with you (the Work) at the end of your 1-hour free consultation. It will include the terms for settling your account with us. Typically accounts can be settled at the end of our service to you, and must be paid within 30 days. Depending upon the level of service you require, a deposit or payment in advance may be required.

Our clients bear the costs of travel, accommodation, meals, and travel insurance for our trainers and / or service providers. We also charge for course preparation / customisation if it is required, and any equipment, materials or other goods we purchase as part of delivering the Work.

All project costs will be discussed and agreed in our consultation with you, and will be included in our Contract with you, and in the Statement of Work for our trainer / service provider.

Cancellation Policy

Training or services that do NOT require international travel can be cancelled without penalty up to 4 weeks prior. Cancellations after this date will incur the following fees:

• Cancellation prior to 2 full calendar weeks of your course or service: 50% of agreed fee

• Cancellation less than 2 full calendar weeks: 100% of agreed fee

Trainee Substitutions

You are permitted to pass on your course booking to someone else at your organisation, but you must notify us in writing at least 48 hours before your training is due to commence. We cannot substantially alter course content if a substitute participant’s learning needs are significantly different to those agreed in our Contract with you.

Client Responsibilities

  • INSURANCE: You are responsible for arranging appropriate insurance to fully protect me, and your trainees or staff, in the event of injury or accident on your premises or premises booked by you. You are also responsible for arranging appropriate insurance to protect your premises and any of your equipment or facilities used during training / service provision.

  • MINORS: If children will be present during our training or service provision, you are responsible for ensuring that your personnel have the appropriate certifications including Working With Children checks. You must also advise us when you are booking a service with us whether minors will be present while we are working with you.

Billing

  • BILLING: All invoices have a maximum 30-day settlement requirement. Interest will be applied at 5% of the total amount per day for unpaid invoices.